To delete your account, please send an email to our customer support team at info@oceansapart.com with the subject line "Account Deletion Request." In your email, include the following information:
- Your full name.
- The email address associated with your account.
- A brief confirmation that you wish to delete your account.
Our team will process your request and confirm once the deletion is complete.
1. How long does it take to delete my account?
Once we receive your request, our team will process it within 30 days, as required by GDPR regulations. You will receive a confirmation email once your account has been deleted.
2. What happens when I delete my account?
When your account is deleted:
- All personal data associated with your account, including your order history and saved preferences, will be permanently removed from our system.
- You will lose access to your account .
3. Can I recover my account after deletion?
No, once your account has been deleted, it cannot be recovered. If you wish to use our services in the future, you will need to create a new account.
4. Will my personal data be retained after account deletion?
As per GDPR guidelines, all your personal data will be permanently erased once your account is deleted. We will retain only the information necessary to comply with legal obligations (e.g., for tax or fraud prevention purposes).
5. Can I delete my account if I have pending orders?
If you have pending orders, please wait until all orders are completed or canceled before requesting account deletion. Deleting your account will not automatically cancel pending orders.
6. I’m concerned about privacy but don’t want to delete my account. What can I do?
If you have privacy concerns, you can:
- Opt out of marketing communications by adjusting your preferences.
- Contact our support team to discuss other privacy-related concerns.