FAQ

My Order & Delivery

• Shipping Information
• How do I track my order?
• Can I cancel my order?
• Can I change my order?
• There is a problem with my order
• Insolvency Information

Payments & Promotions

• What are the existing payment methods?
• How can I redeem a coupon?
• There is an issue with my payment.
• My coupon is not working.
• I have another question about payment or promotions.

Returns & Exchanges

• What is the return policy?
• How can I return/exchange my order?
• How to deal with Free Gifts and Returns?
• My return/exchange was not yet treated.
• I have another question about returns and exchanges.

OCEANSAPART Products

• Size guide - What is my size at OCEANSAPART?
• When is an item coming back in stock?
• How should I take care of my OCEANSAPART products?
• OA Product Glossary
• How can I find the right OA product for me?
• I have another question about the OCEANSAPART products.

My Account

• I cannot log in to my customer account.
• What are the benefits of having an account?
• What is the OACLUB?
• How can I sign up for/unsubscribe the newsletter?
• How is my personal data protected?
• How can I delete my account?

Brand

• Press Request & Cooperations
• About us
• What is OA commitment to sustainability? /What is OA's responsibility towards people and the planet?
• Whistleblowing