Can I exchange my item?
We regret to inform you that we do not offer direct exchanges, but if you would like to exchange an item, please send a return for a refund and place a new order for your preferred item or size. Kindly note that shipping costs for the new order are not covered.
In order to avoid making returns, make sure to consult our Size Guide to find out your size at OCEANSAPART. Find it on the product page of each article or in our FAQ.
If you have any doubts about your size or a certain product, please get in touch with our Customer Service Team by using our Contact Form, and we will gladly help you.
My item is see-through:
With our bright summer colors of the Seamless collection leggings, complete coverage is not fully guaranteed. The fabric has been deliberately designed to be very thin and therefore provides an extremely comfortable wear. We recommend wearing skin-colored underwear and ordering the leggings a size larger.
However, if despite the perfect fit or you have another product outside of the Seamless range where the fabric is too see-through for you, you can make a complaint using our Return Portal.
Can I re-use the original packaging for my return?
We have designed our packaging to be repurposed for returns and therefore generate less waste.
For envelopes: simply remove the white strip to reseal.
For boxes: please reseal using parcel tape.
Remember to remove the original carrier sticker from the outside of the package before attaching the new label. Then put your return slip inside the parcel.
Of course, you don't have to use our packaging - as long as the items are packed securely and with the correct label attached, we will be able to process your returns.
Can I send multiple orders together?
We highly recommend sending each order back separately, with the corresponding return slip in each parcel. However, if you prefer to return multiple orders together, please add the corresponding return slip for each order to the parcel. The average processing time of a return is 7 - 10 working days after it arrives at our warehouse.
What happens if I forget to add my return slip?
In case you forgot to add your return slip to your parcel, please reach out to our Customer Service team and send them the missing return slip via e-mail. This will help us process your return according to your wish.
Can I cancel a return?
If you change your mind and decide to keep an item before you post it back to us, you don't have to do anything, just keep the parcel and don't send it back to us.
Can I change the mode of payment for my refund?
Unfortunately, changing the refund method is not possible. The refund is processed according to the payment method chosen while placing an order.
If you would like to return or exchange an item, please check the "How can I return my order?" article.