Warehouse Processing:
The average return processing time is 7 - 10 working days after the return has arrived at our warehouse.
Refund Processing:
It may take up to 4 days for the amount to be transferred back to your bank account; this depends on the payment method selected:
By credit card: The average refund is 3 days after processing.
With Paypal : The average refund is 1 day after processing.
With Sofort : The average refund is 3 days after processing.
With bank transfer : The average refund is 10 days after processing
With Klarna : The average refund is up to 2 days after processing.
With Apple Pay: The average refund is up to 5 days after processing.
With Google Pay: The average refund is up to 5 days after processing.
Please note: you are responsible for the safe packaging and shipping of your return. We recommend that you send your package via our easy returns portal. We also recommend that you keep proof of your shipment. This will give us an insight into the status of your shipment in case of any complications. If you choose "selfshipping", please send a registered parcel and keep the tracking number.