We want you to love every item you receive from OCEANSAPART! If you're not completely satisfied with your purchase, we're here to help. You can return your item(s) within 14 days of receipt for a refund.
If you requested a return within the 14-day window after receiving your order but are unable to return the package on time, please contact our Customer Service team for assistance.
Item Condition Requirements
We completely understand that you'll want to try items on before committing to them – that's absolutely normal! Here's what we need to process your refund:
Items must be returned in the original condition:
- Not worn or used (try-ons are fine, but please avoid wearing the item)
- Original packaging intact (boxes, bags, or protective wrapping)
- Original tags and labels attached (price tags, care labels, etc.)
- No signs of wear or damage (stains, odors, tears, or alterations)
All returned items are carefully inspected to ensure they meet these conditions. If an item shows signs of wear or damage beyond a try-on, we won't be able to process a refund.
Visit our Returns Portal to begin your return request. Detailed step-by-step instructions for the complete return process are available here.