We've made returns simple and convenient! Here's how to get started:
Step 1: Access the Returns Portal
Visit our Returns Portal to begin your return process.
Step 2: Enter Your Order Information
Locate your order number by:
- Checking your order confirmation email, or
- Logging into your OCEANSAPART account and navigating to "My Orders" in your My Account section
Step 3: Provide Return Details
For each item you're returning, please:
- Select the return reason, and
- Choose a refund action
Note about Free Gifts: If your order included a free gift, please ensure the remaining order value still qualifies for the gift promotion after your refund. If it doesn't, we'll need you to return the free gift as well to process your refund. Simply select "Free Gift" as the return reason for these items.
Step 4: Select Your Drop-Off Location
Browse the map in the portal and choose your preferred collection point or parcel locker for dropping off your return.
Step 5: Complete Payment & Download Documents
- Pay for return shipping, then
- Choose the option that works best for you:
- Printable Label
- QR Mobile Label
- Download your return label and return slip and save them for the next steps!
Step 6: Prepare Your Parcel
- Insert the return slip inside your parcel before sealing it.
- Depending on the label type, do the following:
- Printable Label: Print the label and stick it on top of your parcel, or
- QR Mobile Label: Scan the code at the drop-off point to receive a printed label, then stick it on your parcel
Step 7: Drop Off Your Return
Hand in your parcel at your selected drop-off point. Keep your return receipt until we've processed your return – it's helpful to have on file.
Special Instructions for Switzerland & UK Returns
Please write "Rücksendung / Return" on your package and attach the original invoice to the outside. If the invoice isn't attached, please write your order number on the package. This simple step helps you avoid customs duties on your return! Please also ensure to remove all previous labels from the package.
How Should I Ship My Return?
We recommend using our easy Returns Portal to purchase our partner’s label at a reduced price for the smoothest experience. However, if you prefer to arrange your own shipping, follow these guidelines:
- Register a return via our Returns Portal, choosing a Selfshipping return option.
- Please use registered parcel shipping with a tracking number via the carrier of your choice.
- Keep your proof of shipment and tracking number for your records until we process your return
- Ensure secure packaging to protect your items during transit
Once your items arrive at our warehouse, we'll process your refund within 7-10 working days.